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FAQs

What is the processing time for orders?

Processing time is typically 1 to 3 business days. Keep in mind, processing time may vary depending on sales, promotions, and holidays. Shipping will be done 2-3 times a week to minimize our carbon footprint. 

Do you ship plastic-free?

We try to ship with as minimal waste as possible by opting for cardboard and brown paper bags (aka shopping bags) to wrap your parcels. For provincial orders or delicate items, we sometimes reuse old bubblewrap and courier packs. This is to ensure that even during inclement weather your orders will arrive to you safe and intact. 

What forms of payment do you accept?

We accept all major credit cards, Paypal, Gcash, and local bank deposits. 

What is your return policy?

We do not accept returns because of the environmental impact, however, if you have any issues with a product you have purchased (damaged and/or defective), please email us at hello@kira-ramirez.com and we will respond as soon as possible. 

What if I need to change or cancel my order?

Do email us once the order form is submitted. Please note that once an order has been dispatched, we are unable to cancel the order. Please be mindful and order only what you need to avoid returns.